Shipping & Returns

SHIPPING

United States
Complimentary shipping on all orders within U.S.

International
Different rates for worldwide shipping. The shipping cost will be calculated when you check out. Depending on your country, you may be responsible for paying for customs, duties, taxes or other applicable fees before you can receive your package. These policies are set locally, so please check with the relevant sources where you live for the most accurate information. If the customs/duties are not paid and the shipment is returned to us, you will be refunded, minus the initial shipping cost.

 

RETURN & EXCHANGE

  • Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
  • To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

United States
If you are approved, you will be given a full refund of the product minus the $8 return handling fee.

International
Products may be returned using any method of your choice at your expense. We recommend using a trackable and insured service. You will be given a full refund of the product minus the initial shipping fee.

*Please note that original duties and taxes are non-refundable.

 

To start a return, you can contact us at hello@theno2.com. Items sent back to us without first requesting a return will not be accepted.